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Your Google reviews, turned into videos. And how to ask a customer for a review, with six messages to copy.

One 5 star review a day, made into a short video and posted on your YouTube. People check you out before they ring, so let them see what your customers say.

Every plan also comes with a simple CRM for your quotes, invoices and customers. Use it when you want it. Your data stays yours.

Make my free video

Your first video is free, with no card. After that you choose: the Free plan, the Reviews plan at £19.99 a month with the first 7 days free, or the Pro plan at £49 a month.

Most tradesmen know they should ask. The hard part is the words. Below are six messages you can copy straight into your phone, one for each way you talk to customers.

Swap the words in square brackets for your own, and give one link only. A request that reads like a person gets answered.

Before you send anything

Get your review link. Your Google Business Profile gives you a short link that opens the review box for your business. Copy it once and save it in your phone's notes.
Pick the moment. The best time is when the work is done and the customer has seen it. For a one day job that is the same evening. For a longer job it is the day you hand over.

The six messages

1. A text, the same evening

Hi [name], it's [your name] from [business]. Thanks for having me today. If you have a minute this week, a Google review would really help a small local business like mine. Here's the link: [link]. Thanks again.

2. A WhatsApp with a photo of the finished work

Hi [name], here's a picture of the [job] now it's all finished. Hope it's working well for you. If you have a minute, could you leave a quick Google review about how it went? It only takes a minute: [link]

3. An email, for landlords, agents and offices

Subject: Thank you for the work at [address]

Hi [name], thank you for booking [business] for the [job] at [address]. If you have a moment, an honest Google review would help other people find us. You can leave one here: [link]. If anything is not right, reply to this email and I will sort it.

4. On the doorstep, as you pack up

"Thanks for having me. One small thing: most of my work comes from people reading reviews. I'll send you the link tonight, and if you get a minute later in the week I'd really appreciate one."

5. One reminder, three or four days later

Hi [name], just a gentle nudge about that review, only if you have time. Here's the link again: [link]. No worries at all if not, and thanks again for the work.

6. A customer who has used you before

Hi [name], good to be back at yours again. I don't think I ever asked last time: would you mind putting a few honest words on Google about the work over the years? [link]

None of them asks for five stars or tells the customer what to write, and here is why.

What not to do, in Google's own words

Google's policy on prohibited and restricted content for Maps sets out what a business may and may not do. These are its own words, read on 10 November 2026.

No reward for a review. Fake engagement that Google removes includes "Reviews or ratings that have been paid for, directly or in kind." No discount, no free extra and no prize draw.
No picking only the happy ones. Google does not allow merchants to "Discourage or prohibit negative reviews, or selectively solicit positive reviews from customers". Asking "were you happy?" first and sending the link only to a yes counts too, so the same message goes to every customer.
No standing over them, and no script. "When soliciting reviews, merchants should not require or pressure users to leave ratings or write reviews while on the premises, nor should they request that specific content be included."

What Google does allow is simple. A business may "Solicit or encourage the posting of content that does represent a genuine experience, without offering incentives to do so or attempting to influence the rating or the contents of the review."

Ask everyone, remind once at most, and let them say what they really think.

When a bad one arrives

It will happen. Reply in public, calmly, once. Say what you did or will do to put it right. Somebody reading your listing later cares far more about how you handled a problem than about one low score. Never argue in the replies.

Let the app do the asking

Remembering to send message number one after every job is the part that slips. In DrSaaS the review request goes by itself a few hours after you send the invoice, on every plan. Why that timing works, and how it knows who has already left one, is on the how to get more Google reviews page.

Each review you get can then become a short video on your YouTube, which is explained on the review videos for tradesmen page.

Questions

Can I ask a customer to leave 5 stars?

No. Ask for an honest review and leave the score to them. Google's policy allows a business to ask for reviews as long as it does not try to influence the rating or the contents.

Is it fine to ask for a review while I am still at the house?

Mention it, then leave it with them. Google says a business should not pressure people to write reviews while on the premises, so hand over the link and let them do it later in their own time.

What it costs

The automatic review request comes with every plan, the Free plan included. Reviews is £19.99 a month and posts one review video a day on your YouTube. Pro is £49 a month and adds videos of your own jobs. See the three plans.

Start free

Copy message one into your phone now, and send it after your next job.